Refund policy

*Updated June 19, 2019*

RETURNS

You have 30 days from the date of purchase to advise us that you wish to return the goods purchased. To initiate a return, email customerservice@pokergo.com for instructions on how to return your goods. The cost of returning unwanted goods is your responsibility. We advise that goods should be returned by trackable delivery method and insured for their full retail value. You are responsible for the goods until we have received and checked them. To be eligible for a return, your item must be unused and in the same condition that you received it.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Only regular priced goods may be refunded, unfortunately goods offered on sale cannot be refunded.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@pokergoshop.com.

EXCHANGES

Except for otherwise provided herein, we will only exchange goods for different sizes. You have 30 days from the date of purchase to advise us that you wish to exchange goods purchased. To initiate an exchange, email customerservice@pokergo.com for instructions. We will not honor an exchange if the good is clearly used or not in its original condition. You will be responsible for all shipping charges unless otherwise provided for herein.

DAMAGED GOODS

You have 30 days from the date of receiving your goods to advise us that the goods you received were damaged upon their arrival. To let us know that your goods arrived damaged and initiate an exchange or refund, email customerservice@pokergo.com for instructions. Poker Central will exchange all damaged goods and will pay all return shipping costs in connection with any damaged goods. Goods will be checked upon return. All pieces of the damaged good(s) must be returned. If we have reason to suspect that the goods were not damaged upon arrival, but were damaged after your use, we reserve the right to refuse any exchange.

CHANGES TO THIS POLICY

We reserve the right to modify this Return Policy at any time in our sole discretion.